Cemagg Technical Support

Helping you make best decisions...

This is the tenth element of our Quarry Support service.

We ensure that when we are not on site, you still receive the service you need, when you need it.

This can include additional pit and dump design, geological and geotechnical work.

Our technical team can share information with your stakeholders and have access to our own internal knowledge base containing hundreds of articles and tips on how to get the best out of the software tools we use, workflows and best practice to ensure continuity and consistency of support.

Consistent file naming conventions and data structures are used to help reduce confusion and lost time and Original, Working and Approved design data are deliberately kept in seperate files to help reduce confusion and data loss.

Where needed and dependent on the type of file sharing/collaboration systems used, we can provide Two-factor security and ensure that data storage meets relevant regional requirements such as the EU Data Protection Directive (also known as Directive 95/46/EC).

We have a detailed safety management plan containing appropriate Safe Work Procedures for use by our personnel in the field and a web based hazard and incident reporting system.

What is included in the service

1. An agreed number of hours of remote technical support each month.
2. A ticket system that allows users to raise a support request and track its progress from initiation to completion.

What is not included (but can be supplied at additional cost)

1. Hours outside the monthly budget or additional projects (will be costed accordingly).

Click here to go back to pricing.

Best Practice Tip - Consultants

Consultants can cost you a lot of money. Make sure that you minimise costs by setting a clear scope of work and ensuring that your staff are available at agreed times to reduce waiting time.